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Mission Commitment Office

The main purpose of the SCaN Customer Service Portal (CSP) is to provide a primary access point for potential users to find information/request SCaN services and for user missions to interface with the SCaN Mission Commitment Offices (Networks Integration Management Office (NIMO), Deep Space Commitment Office (DCO), and SCaN HQ.

The scope of the SCaN CSP is forinitiating mission commitment from missions to the various network offices (Near Earth Network (NEN), Space Network (SN), and Deep Space Network (DSN) in a secure environment.

The CSP functions as a single access point for the mission commitment process and service planning. This specifically includes secure access to:

Development of the SCaN Customer Service Portal has been a collaborative effort between the Glenn Research Center (GRC) SCaN Development Team and Joint Propulsion Laboratory (JPL) Development Team with input from the Mission Commitment Offices and SCaN HQ. Many applications have been developed to provide customers, MCO, and SCaN HQ additional capabilities to aid in the Mission Commitment Process and their collaboration.

The Customer Service Portal (CSP) is currently in the beta test stage and is on track to be deployed in late 2016.

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